Frequently Asked Questions
Find answers to the most common questions about HawalaSend
How long does a transfer take?
Most transfers are processed within minutes. However, depending on the destination country and payment method, some transfers might take 1-2 business days to be available for collection.
Which countries can I send money to?
HawalaSend currently supports transfers Syria.
What currencies can I send?
Currently, HawalaSend supports USD transfers.
How do I track my transfer?
You can track your transfer status in real-time by logging into your account and checking the Transactions section. You'll also receive email updates as your transfer progresses.
What are the fees for sending money?
Our fees vary based on the amount being sent. For smaller amounts (up to $100), the fee is typically $2-4. For larger amounts, fees range from $5-12. You can see the exact fee before confirming your transfer.
Who pays the transfer fee?
You can choose whether you'll pay the fee or the recipient will pay. If you choose to pay, the recipient will receive the full amount you send. If the recipient pays, the fee will be deducted from the amount they receive.
Are there any hidden charges?
No, we don't have any hidden charges. The fee shown before you confirm your transfer is the only fee you'll pay. We're committed to full transparency in our pricing.
How do I create an account?
Simply click on 'Sign Up' and follow the registration process. You'll need to provide basic personal information and verify your email address.
How do I reset my password?
Go to the login page and click on 'Forgot Password'. Enter your email address, and we'll send you instructions to reset your password.
How secure is my data?
We use bank-level encryption and security protocols to ensure your data and transactions are protected. Your personal information is never shared with unauthorized parties.
What should I do if I suspect fraud?
If you notice any suspicious activity on your account, immediately contact our customer support team at hello@hawalasend.com or through our 24/7 helpline.